Refund policy
Refund policy
Our return policy is valid for 30 days. After 30 days from the date of purchase, we will not be able to offer a refund or exchange. To benefit from the return service, the product must be unused, in the same condition in which you received it, and in its original packaging. Some types of goods are not returnable, such as food, flowers, newspapers, and magazines. We also do not accept returns of personal or health care products, hazardous materials, or flammable liquids or gases. Non-returnable products also include gift cards, downloadable software, and certain health and personal care products. To complete a return, we need a receipt or proof of purchase. Please do not send the product to the manufacturer. In some cases, only a partial refund may be granted: (if applicable) - a book showing visible signs of use, a CD, a DVD, a VHS tape, software, a video game, a cassette tape, an opened vinyl record, or any product that is not in its original condition, is damaged, or has parts missing for reasons not attributable to us. - Any product returned more than 30 days after the delivery date. ## Refunds (if applicable) Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also let you know if your refund request is approved or denied. If approved, your order will be processed, and the refund will be automatically credited to your credit card or original method of payment within a specified period of time. Late or missing refunds (if applicable) If you have not received your refund yet, please check your bank account. Then, contact your credit card company, as it may take some time before the amount is officially credited. Next, contact your bank. It often takes some time before your refund is credited. If you have tried all of the above and have not yet received your refund, please contact us at helpcouvibes001@gmail.com. ## Discounted items (if applicable) Discounted items are non-refundable. Only items with their original price are eligible for a refund. Replacement (if applicable) We only replace products if they are defective or damaged. If you would like to exchange the same product, please email us at helpcouvibes001@gmail.com Send the product to: {ceuvibes wherhouse}. ## Gifts If the product is marked as a gift when purchased and shipped directly to you, you will receive a gift credit in the value of the returned product. Once we receive the returned product, a gift voucher will be mailed to you. If the item was not designated as a gift when purchased, or if the gift giver ships the order to their address for later delivery, we will refund the amount to the gift giver, and they will be notified of the return. ## Shipping To return the product, please mail it to: helpcouvibes001@gmail.com. You will be responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund. Delivery time for the replacement product may vary depending on your location. If the value of your returned item exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of the returned product.